At sweetleggings.shop, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 30 days from the date of purchase to initiate a return. To be eligible for a return, the item must be:
- Unworn, unwashed, and in the same condition that you received it.
- In its original packaging, including tags and labels.
To start a return, please contact us at info@sweetleggings.shop or call (571) 733 7685. We will provide further instructions on how to return your item.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Sale or clearance items
- Items marked as “Final Sale”
- Items that are damaged due to misuse, wear, or improper care
3. Refunds
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
4. Exchanges
If you received a defective or damaged item, we are happy to exchange it. Please contact us at info@sweetleggings.shop within 7 days of receiving the item to arrange for an exchange. Exchanges are subject to product availability.
5. Shipping Costs
- Customers are responsible for the shipping costs associated with returning an item unless the item was defective or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item was defective or incorrect).
- For exchanges, we will cover the shipping costs of the replacement item.
6. How to Return Your Item
To return your item, package it securely and include a copy of your receipt or proof of purchase. Send the package to:
sweetleggings.shop
1427 Olde Forge Ln
Woodstock, GA 30189
USA
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval, please check with your bank or credit card company as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at info@sweetleggings.shop.
8. Contact Us
If you have any questions about our Return Policy, feel free to contact us at:
- Email: info@sweetleggings.shop
Phone: (571) 733 7685 - Mailing Address: 1427 Olde Forge Ln, Woodstock, GA 30189, USA